Back to All Events

Creating Touch Points for Client Loyalty

  • Urban Therapeutic 749 Willamette Street Eugene Or 97401 USA (map)

This course will cover the 11 Service Path Touch Points, that serve as the baseline for your client loyalty approach in the massage industry. It will cover strategies to create a successful client experience, and how to enhance that experience with your individual style; assisting in the positive growth of your client loyalty whether you are an employee, independent or self employed.

This course is designed for service based small business professionals. 


Course Instructor: Brenda Stebbeds, LMT & Urban Therapeutic Owner

  • All supplies included

  • 2 hrs CEU's for Oregon LMT's

  • Class is designed for professionals but open to all.

  • Space is limited, registration required


How to Register:
Fast & Easy Online Registration

You may also register by contacting us via email, call us (541) 357-4662, or stop into the shop at 749 Willamette St. to register.  Payment is required before class.

Brenda Stebbeds, LMT

Learn more about the instructor

Brenda Stebbeds, LMT

I speak from the knowledge, strength and experience that has graced my ongoing journey; sharing with my clients the strong resources and connections I have built along the way. 

  • AS Degree | Business Management

  • Eleven years of experience as a professional Massage Therapist | OR License #14061

  • Ten years of experience as a Small Business owner

  • Four years brick and mortar retail experience | Urban Therapeutic, Eugene OR

  • Two years as a course instructor | Professional Practices, Lane Community College

See More Here >>