Address: 749 Willamette St. Eugene OR 97401
Winter Shop Hours: Mon-Fri 11am-5pm // Sat 11am-3pm
*we will be closed 11/28-11/29, 12/24-12/26 & 1/1
City parking garage located on 7th & Willamette (Free 1st hr, free on weekends). metered parking in front & behind our building - free after 6pm.
Purchases from our inventory may be returned or exchanged in new condition, within 30 days of the date of purchase.
Special Orders and Equipment: Eligible for return or exchange in new condition, within 2 weeks of the date of purchase for store credit only. *Custom order will incur a 20% restocking fee.
Sale Items & Personal Care: Non returnable. *Personal Care items are non returnable for the safety of our customers: lubricants, topical analgesics, ingestibles, dried herbs, bulk goods, heel lifts, brushes, pillows & braces.
Defective Items: Eligible for an exchange process within 30 days of the date of purchase: (1) we will first contact the manufacturer for a warranty exchange (2) If manufacturers warranty does not apply we will exchange for same item for the same or equal valued item from our inventory. (3) After thirty (30) days of the date of purchase, these items are no longer returnable and will require the customer contact the manufacturer directly. We will offer as much information regarding the manufacturer as we have at the time of request.
Return shipping fees are the responsibility of the customer. Please fill out the form to request a return authorization # and further instructions.
We currently accept orders for USA & Canada only. If you are interested in purchasing products and you reside outside of USA & Canada, please contact us to place your order.
Products usually ship within 72hrs from date of order via our "standard" methods of shipping:
- FedEx Ground (3-5 Business Days)
- USPS First Class (3-4 Business Days)
- USPS Priority Mail (2-3 Business Days)
When choosing a shipping method we consider the weight and size of the order placed.
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